SHIPPING AND RETURNS

RETURNS : CONDITIONS AND PROCESS TO FOLLOW

  • You can return your products if they have only been tried on. To do so, you can go to our return portal : https://payote.shipping-portal.com/rp/. Please note that we do not refund products that are damaged or dirty.
  • From the moment you receive your order, you have 30 days to return your product to exchange it or to get store credit. If you want to be refunded, you have 14 days to return your product from the moment your order is delivered. If you choose to be refunded, it may take up to 7 working days for you to be reimbursed. If you choose to get store credit, you will receive a one-time use code by email that is the same amount of your order.
  • Customized products (embroidered espadrilles and "My Payote") cannot be returned.
  • Return fees are free for all returns from metropolitan France. For returns from other areas, return fees apply : they are the same fees as those paid for delivery (check our
  • Delivery fees : we reimburse all of the delivery fees for orders that are completely returned. If you only return your order partially, they are not reimbursed.

HOW TO RETURN YOUR ORDER

  • Please go to our return portal : https://payote.shipping-portal.com/rp/.
  • Indicate your order number (starting with "PAY") and your postal code.
  • Select the products you wish to return and choose the reason why you return your products.


SHIPPING FEES AND TIME

We ship your order as soon as possible (usually within two working days - it takes longer for embroidered or customized products) so that you can receive it quickly. You are automatically sent an email when your order is shipped (check your spam folders as it can end up there).

DELIVERY WITHIN METROPOLITAN FRANCE :

Colissimo Home Delivery (no signature required): Your order is delivered within 2 to 3 business days to your home for €6. Free delivery on orders over €60.

Colissimo Pick-up Location : Delivered within 3 to 4 business days to a Colissimo pick-up point or a French Post Office for €4. Free delivery on orders over €45.

Chronopost Home Delivery: Express delivery within 24 hours for orders placed before 3 p.m., Monday to Friday. The cost is €12 for this service.

Chronopost Relais: Express delivery within 24 hours to a pick-up point for orders placed before 3 p.m., Monday to Friday. The cost is €8 for this service.

DELIVERY OUTSIDE METROPOLITAN FRANCE:

Colissimo Overseas: Home delivery for €25 (coverage areas: Guadeloupe, Réunion, Mayotte, Martinique, French Guiana, New Caledonia, French Polynesia).

Colissimo Zone 1 (Belgium, Luxembourg, Germany, Netherlands): Delivery to a pick-up point (limited options) for €6.90 or home delivery for €9.90.

Colissimo Zone 2 (Austria, Ireland, Italy, Portugal, Spain, Andorra): Delivery to a pick-up point (limited options) for €7.90 or home delivery for €13.

Colissimo Zone 3 (Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland): Delivery to a pick-up point (limited options) for €9.90 or home delivery for €14.

Colissimo Zone 4 (Morocco, Albania, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Romania, Norway, Turkey, Ukraine): Home delivery for €19.

Colissimo Zone 5 (India, Taiwan, Australia, South Korea, Japan, Singapore, Canada, United States): Home delivery for €28.

Colissimo Zone 6 (Latin America, Africa, Central Asia, Middle East): Home delivery for €43.

For average delivery times to your destination, please check the La Poste website for delivery times abroad.

If you have any questions, feel free to reach out to us at sav@payote.fr.