To place an order on Payote, simply browse the eshop by accessing the products offered in the different categories. You can browse by searching by article type or by universe. Then choose the items you wish to purchase by clicking on “Add to cart” .
Once your products are in the basket, you can check the contents by clicking on the basket, then let yourself be guided by clicking on the button: “Order” .

Your order is prepared in a maximum of 48 working hours in our warehouses, then it is then delivered to the carrier according to the delivery method and country you have chosen. Delivery times are then between 2 and 5 days after your order is handed over to the carrier.

If you have placed an order in error, we invite you to contact our customer service.
We will do everything we can to help you. It is important to contact us as soon as possible, we strive to process orders as quickly as possible, so we have a very limited time to cancel your order.

If so, we are sorry for this little incident. You must send us a short email to mathilde@payote.fr and attach photos of the defective product. We will find a solution.

It is possible that your item is defective despite our quality controls, we apologize for this inconvenience. Please know that we work daily on the quality of our products and that your feedback is valuable to us.

You did not receive the correct model?
If the pair received does not correspond to your order, contact our customer service specifying the order reference as well as the pair received and adding a photo to the following address: mathilde@payote.fr

We are truly sorry for the inconvenience caused.

In order to ensure optimal transaction security, our site only accepts online payments by credit card. You cannot therefore order by telephone.
Payments by credit card are fully managed on the site and secured by it.

You can use your gift card by entering your code in the “Promo Code” tab.
The discount will be displayed automatically, excluding delivery costs.
You have 12 months to use your card in store or on our site.

If you received a gift card, unfortunately we will not be able to refund it, or even partially. The gift card cannot be resold or exchanged either.

In order to ship your order as quickly as possible, our logistics team works quickly. Once validated, your order can no longer be modified or canceled.
We invite you to check your basket but also your delivery method and address. If there is nevertheless an error on your order, we invite you to contact our customer service at 04.68.64.32.24 or at mathilde@payote.fr

You can pay for your order:
- By credit card
– Via PayPal
– By e-gift card and gift card
- By cheque

Your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our partner Shopify Payment. Your payment is completely secure.

Your order is shipped as quickly as possible (excluding personalized products) so that you can receive it as quickly as possible (generally 1 to 2 working days depending on product availability). You will be notified by e-mail (e-mails are sometimes in the “SPAM” folder) as soon as your package is shipped.

THE DIFFERENT SHIPPING METHODS WE OFFER:

Colissimo to your home (without signature) : delivery in 2 to 3 working days to your home (metropolitan France). The costs amount to €6 for this carrier. We offer delivery costs with this carrier from 55€ of purchase on our site (mainland France).

Colissimo Point Relais: delivery in 2 to 3 working days to a relay point (mainland France). The costs are €4.90 for this shipping method. We offer delivery costs with this carrier from 45€ of purchase on our site (mainland France).

Chronopost at home: express delivery within 24 hours for all orders placed before 4 p.m. Monday to Friday (mainland France). The costs are €12 for this carrier.

Chronopost Relay: express delivery within 24 hours to a relay point for all orders placed before 4 p.m. from Monday to Friday (mainland France). The costs are €8 for this carrier.

To date, we have an official Payote store located at 1325 avenue de la Salanque, 66000 Perpignan .

Our opening hours are 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. Monday to Saturday.

When your order is shipped, you will receive the tracking number provided by the carrier you selected.

You can follow the progress of your package at any time using the tracking number on the corresponding carrier's website.

Before triggering the investigation procedure with Colissimo, please ensure that no member of your family, or neighbor, or guardian has received the package on your behalf. This is a case that we encounter frequently.
If you were away for more than 10 days, it is also possible that the package was returned to us after the package was kept in your post office. Your tracking then mentions Parcel returned to sender / Unclaimed parcel.

Otherwise, you must file a delivery dispute with the Post Office.
If after their investigation, the carrier declares that the package is lost, in order for us to process your refund, it is necessary to provide us with proof from the carrier for the loss of the package.
Here, if necessary, is the Colissimo number – 09 72 72 12 13

Unfortunately, it happens that a package is lost and in this case, you must contact the carrier first, in order to dispute the delivery .
If after their investigation the carrier declares that the package is lost, in order for us to reimburse you, it is necessary to provide us with proof of the loss of the package.
Here, if necessary, is the Mondial Relay number – 09 69 32 23 32

For every problem, a solution!

Unfortunately, once your package is returned to our Workshop, it cannot be sent back to you and will be automatically refunded within 7 working days.

You can return your products to us if they have simply been tried. Please note that at present it is impossible for us to carry out exchanges due to our small staff. We therefore only provide refunds on returned orders. If you want a product in another size/size, simply place a new order on our site.

You have 30 days after receipt of your order to return your items to us for reimbursement, this period may be extended in exceptional circumstances (pre-orders, holiday periods, etc.).
Return costs are the responsibility of the customer. You can send your return package by Colissimo by dropping it off at the point of your choice.

Damaged or soiled products will not be taken back or refunded. Concerning personalized products, they cannot under any circumstances be the subject of an exchange or return because these are said to be tailor-made, the right of withdrawal cannot apply, in accordance with the provisions of the article L 121-20 of the Consumer Code.

TO MAKE A RETURN, YOU MUST :

– Go to our returns portal: Click here .

– Indicate your order number and your delivery postal code (without this information, you will not be able to access the returns portal).

– Prepare the package with the items to be returned as they were on delivery.

The refund is not automatic, it will only be applied when it is not possible for us to provide another solution upstream. This will be carried out within an average period of 7 working days from receipt of the return of the goods by re-credit to a bank card or by PayPal. The refund will be indicated in the name of “Atelier Danton” on your statements.

In the event of a refund, you will receive an email to notify you when it has been made. It takes approximately 7-10 business days for us to process your returned package.

We will refund the credit card or Paypal account you used to make your purchase. Reimbursement is made under the heading “L’Atelier Danton”. We ask you to carefully check your bank statement beforehand, but also to think about the banking deadline to have visibility of it on your account.

At this time we cannot afford to do exchanges due to the logistics involved. If you want a new size, you must reorder using the voucher generated when you return, this corresponds to a gift card that you can use in the traditional way on the store.

When you click on the forgotten password link, please enter the email address that was used to create your account. Your password will be sent to you by email instantly. Be sure to check your junk mail or spam folder if you have not received it.

If you encounter any problem, please do not hesitate to contact us.

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